Organizations that provide great customer service are successful, because customers usually have high expectations towards companies. And when the expectations are met, the results can be very beneficial for both parties. For the companies this means winning the loyalty of the customer.
But being an expert in customer service is not an easy task. It requires a depth of knowledge and understanding all touch points and channels you can share with you customer. It also requires customer data analysis.
As the business seeks to improve customer support and subsequently customer experience, experts rely on studies and researches to show them the latest trends, strategies, and insight. In the next infographic we have summarised some of the trends for 2015 and 2016. We have also tried to include major predictions for the next years.
October 19, 2016