How do I get started?
Can we answer that ourselves also?
Yes, you and your team can always login (on web or the mobile app) and answer all the chats by yourself. Moreover, you can let the chats you don’t answer “overflow” (f.ex. outside of working hours) to our pool of skilled chat agents. We don’t charge anything for the chats you handle yourselves.
What’s in it for me/my company?
Besides increasing overall customer satisfaction and loyalty, you’ll see an increase in your conversion rates. Think of your website as a physical store. Once you enter the store you need an assistant to guide you and answer your questions. It works the same way online and that’s why you should use Crowdio on website.
How much does it cost?
Agents are paid for each completed chat session and/or per lead the gather for you. Together we determine a fee per chat and a bonus per lead, as well as a monthly budget that fits your need and the complexity and goal of the assignment. The fees should be attractive to the agents and reflect the desired servicelevel.
How does it work?
Many websites today have online chat installed. Maybe you have one installed already. However, the chat widget is offline 70% of the week due to lack of manpower or money to run it 24/7. We fix this with a crowdsourcing model of online chat agents. They are certified for your website and get paid for the chats they handle. Furthermore, you can even decide the price you want to pay them.