Live Chat Agent FAQs
Live Chat Agent FAQs
How do I get paid?
You can transfer your earnings the day after you earned them to your Paypal account.
How do I get started?
When you sign up as an agent, you can see which companies are looking for agents. All companies have set up an online course, followed by a multiple choice test. Companies choose themselves how detailed or complex the online course should be and thereby the difficulty of the test.
What kind of chats are there?
Many businesses require some sort of receptionist on their website; a friendly agent that can handle chats and and answer customers’ questions. This person serves as a first point of contact.
Other companies might require agents that can answer more complex questions.
As an agent, you will get an introduction to each business/website and you must be certified in order to chat for them.
How do I chat?
You can chat with our clients’ website visitors via our web app on crowdio.com or via our mobile app for iOS (iPhone and iPad) and Android. It’s up to you. What’s more, you can be in the library, at the park or on the train. The one thing we require is that you are ready to chat when you choose to accept an incoming chat.
What do I get out of this?
When you chat for our clients, you will receive money for each completed chat or lead. A lead is a potential customer (with contact information) that you get for our client. Crowdio does not determine the price for each chat/lead. It is completely up to each company what they want to offer.
What’s this all about?
We have many businesses that have a chat feature on their website. Yes, you have probably even run into one while surfing the web. You know; one of those that pops up when you are on the homepage of the website. Usually a name pops up and writes, “Hello, may I help you with something?” When a visitor chooses to write back, then there must be an agent to answer at the other end. Please see the bottom right corner 🙂 The challenge is that most companies do not have the manpower to do so, and this is why they choose to become our clients.